Return and Refund Policy
Last updated: November 12, 2020

Thank you for shopping at The Mobile factory.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to THE MOBILE FACTORY, HYDERABAD TELANGANA-70.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to The Mobile factory, accessible from www.tmfmart.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By visiting this page on our website: www.tmfmart.com

By phone number: +91 98889-12929

We will reimburse You no later than 14 days from the day on which We receive the returned Goods.
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.

In any case, only one replacement shall be provided.

Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 7 days
The Goods are in the original packaging

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category:-
Conditions Check

Correct Product:-
IMEI/ name/ image/ brand/ serial number/ bar code should match and MRP clearly visible.

Complete Product:-
All in-the-box accessories (like instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product:-

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

Undamaged Product:-

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging:-

Product’s original packaging/ box should be undamaged.

General Rules for a successful Return

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift given.

Wrong Delivery – (Customer received delivery message, product not delivered):

‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:

By visiting this page on our website: www.tmfmart.com

By phone number: +91 98889-12929